|
| Overview |
Increased customer contact and service with fewer resources has become the order of the day. This growing requirement has sprouted the need for resource crunching system, which is cost effective.
The customers need to be serviced remotely within minimum time frame. This has become a very critical element in customer retention. Webyfy has recognized the need and come out with the product COMMS - Customer communication management system. This system manages all communication requirements between the customer and the company.
COMMS - a Call center /Intranet/ web based Customer Communication Management solution is designed primarily to deal with customer incident registration & resolution and subsequent intimation of solution. It has multiple means of communication, flexible workflows, learning knowledge base, internal Chat facility, bulletin boards, notice boards, internal mailing facility etc. All systems are targeted towards customer incident resolution.
COMMS reduces the total cost of servicing customer and facilitates generation of additional revenue for the services rendered through the system.
COMMS is a multi-language system and more than one language based process can be rolled out at the same time. Made up of several functional or service components that are mostly independent and aid each other in the total process. |
|
|
