 WTalk system is highly scalable and flexible.
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Multiple IVR Activation Files can be run in multiple ports. This helps to reduce Hardware and operational resources.
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Significantly lower time for creation of an IVR application. About 70 to 80 % less when compared to a conventional process.
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The IVR process Activation Files can be created by domain experts at their own pace and be edited as many times as desired.
Therefore there is complete flexibility in development.
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The process / Activation File creation can be a collaborative process with involvement of multiple players. It is possible to route the
Activation File through an approval hierarchy if required. This collaboration helps in a more effective system with inputs from experts
at various levels.
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IVR test path reports lists all the possible paths a caller may/can pass. It helps the IVR system to be tested thoroughly
without the omission of any path. This reduces errors and enhances customer satisfaction.
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The Activation File creation process also produces a report on the resources required and the left out configurations. Helps the
creator of the Activation File to have a good control over the process and collaborate with others if necessary. This helps in
reduced creation time and no errors.
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WTalk is not tied to specific TTS or ASR engines. It can accept many leading products in the industry. This provides flexibility
to the business and can optimize the use of the expensive TTS/ ASR engines.
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The system is very easy to administer and requires no technical expertise and can run unattended, reducing
operational costs.
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The system provides caller based logs and uses a report analyzer. The customer can create specific reports as required by
the business. This facilitates easy MIS reporting and analyses of the caller behavior. The latter can be used to modify
the system to bring in effectiveness over a period of time.
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The Activation File creation and operational interface of WTalk can be in multiple languages and hence can be deployed across
geographies.
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WTalk can easily handle multiple languages (with out limit) within a single Activation File. This helps in creation of a single process
to cater to callers using multiple languages leading to a significant reduction of development and operational resources.
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The Activation Files can be changed and be immediately affected in the operational system, catering to dynamic requirements
of the business.
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WTalk has a built in diagnostic capability and hence can be easily diagnosed and rectified in the most unlikely event
of a disruption of service.
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Built in checks and balances during the installation of the WTalk engine and during Activation File installation reduces the errors
and further reduces the chances of failure.
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WTalk is designed and built on robust Microsoft technologies and integrated with E-icon - Dialogic hardware.
This ensures robustness and hence continuity of service to the business.
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